Refund Policy

This Refund Policy explains the conditions under which refunds may be issued for the fiveshield DDoS mitigation service.

1. Billing Model

fiveshield uses a usage-based billing model. You are charged daily based on your peak concurrent player count. There are no upfront fees, long-term contracts, or commitments. Charges are processed through Stripe.

2. Refund Eligibility

Refunds may be considered in the following cases:

• Technical issues on our end that prevented the Service from functioning for a significant period
• Duplicate or erroneous charges due to billing system errors
• Service not delivered as described after account setup

3. Non-Refundable Situations

Refunds will generally not be issued for:

• Normal usage charges for days when the Service was operational and your server was connected
• Dissatisfaction with the level of DDoS protection — while we strive for the best mitigation, no service can guarantee 100% protection against all attack types
• Account termination due to violation of the Terms of Service or Acceptable Use policy

4. Refund Process

To request a refund, please contact us through our Discord community at discord.fiveshield.co. Include your account details and the reason for your request. We will review each request on a case-by-case basis and respond within a reasonable timeframe. Approved refunds will be processed to your original payment method via Stripe.

5. Contact

For billing questions or refund requests, please reach out through our Discord community at discord.fiveshield.co.